Shipments and returns Your pack shipment A signed for delivery service is used and typical delivery timescales of 1 to 3 working days should be allowed. If you should be out when the courier delivery company or Royal Mail attempt to deliver your order a calling card will be left detailing a telephone and, or website address for you to re-arrange delivery. Courier deliveries on the standard free delivery service can be any time between 7.30 am and 6.30 pm on a weekeday (i.e. Monday to Friday). If you are ordering online and unsure whether you will be in it is always a good idea to add a note to the checkout page asking for the item to be delivered to a neighbour, you can also e-mail us with this information by simply replying to the order confirmation e-mail. Our e-mail address is info@brandslock.shop. Boxes are amply sized and your items are well-protected.International DeliveryWe receive many orders far and wide across the globe. We are pleased to offer an international delivery service to our customers and are proud to offer experience in the shipping of luxury leather and sheepskin garments to many destinations around the world. We aim to despatch through prompt, reliable and above all secure delivery service. Your order will be despatched via the most suitable carrier, dependent on size and weight. Our carriers will deliver during normal working days and signatue upon delivery will be required. If you have any specific delivery requirements please add these to the 'special instructions' box on the checkout page or e-mail us at info@brandslock.shop, or use the 'reply' option on your order confirmation e-mail. Shipping fees include packing fees as well as international carriage costs.Delivery Charges Country Delivery Service Delivery Time Shipping Charges UK Standard Delivery 2-3 Working Days Free Express Delivery 1 Day £ 7.5 if order total > £ 150 else £ 8.5 USA International Signed For 2-4 Working Days Free if order total > £ 150 else £ 14.9 Norway International Signed For 2-4 Working Days. Includes vat and toll £ 14.99 if order total > £ 150 else £ 29.99 Europe International Signed For 2-4 Working Days £ 9.9 Rest of World International Signed For 3-5 Working Days £ 29.9Returns and RefundsOn occasions like Christmas and Easter, return time of 30 days extends and we accept returns within two weeks after occasion ends As a consumer, in addition to any other statutory rights that you may have, you have the right to cancel your order for non-faulty goods within 30 working days after the date of delivery and receive a refund from BRANDSLOCK. After this time it is considered that you have accepted the goods and may not be entitled for a full refund. If you wish to exercise your right to cancel order, please first phone or email customer services to authorize the return. Once the return is authorized return the goods using secure and insured delivery of your choice with original packaging. It is the responsibility of customer to make sure the safe return of products. Your money will be refunded within 3-7 working days of cancellation or refund. We regret to do refunds on items which are being used and are not in resale able condition and/or damaged during the return. In a very unlikely event, you have been delivered a wrong product, please inform us immediately and we are happy to collect the item or provide return label free of charge. If you find that your goods have been damaged in transit, or item of your shipment is missing, you must inform us immediately upon receipt of goods quoting your order number. Undelivered parcels must be reported to us within 10 working days. Email us at info@brandslock.shop. We will either refund the original amount paid or send a replacement, whichever is preferred by us.